Center of Data

Ok, I've been doing this whole software thing for the past 10 years or so. When I started with my first software company, the center of all workflow and the main repository for IT type data was the Help Desk. If anything needed to be done it was not official unless there was a Trouble Ticket opened and placed in the proper groups queue. These were the first workflow systems.

It appears that, now, the Help Desk is just another repository, but it's not insignificant yet. It would appear that this is still a major source of compliance data (who did what, when, and why, when and who requested the work in the first place) But the actual work should begin to be sourced from IdM. Should this be the case? How should it work? You tell me.

This also lays the foundation for a major theme of this blog.... More on that later.