When I first started in the IT/Services field, I worked on a
help desk providing technical support for a software company. Everything on the
job was about Metrics: How many calls did you take, how long you were on the
call. Later, I managed the support group
and the metrics got more interesting: Who called the most? What did people call
about the most? This information needed to be shared amongst my fellow team
leaders, my immediate management, sales management, product management, and
even the executive management of the company. As a primary interface between
the company and its clients, I had a lot of information.
I see Identity Management as holding a lot of that same type
of information that would be of interest to various parts of the organization.
Understanding who is provisioned to what endpoint, how identities change in the
organization over time, users with given access rights. How many people are set
up with the new password management scheme? Have processed their attestations?
The list is ever changing and of course would vary by organization, per Pollicove's Law.
Sure, we can generate reports that show this information, but
I think there could be a use for a dashboard views showing real/near real-time
views of essential data. Reports are all
well and good, particularly when trying to analyze data over a period of time.
What metrics do you think would be of the most value in an
Identity Management Solution?
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